We don't recommend turning off your wireless as our Hubs can give you superfast connections with a wired and wireless connection at the same time. Welcome to BT TV Over the next few pages you’ll find everything you need to get your BT TV Box Pro up and running. I have seen other posts with similar issues and have tried the solutions recommended. 27. I went through 3 of those and to no avail. BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. However, with BT Parental Controls there’s a way to limit access to YouTube across apps, smart TVs and websites. I am the account holder. 0 Ratings. I've tried rebooting the smart hub and trying in a different browser but there's no chang. Flexible and affordable sim only deals with no contract. • Control your Kids internet access with touch of a button. Learn about the 4G Mini Hub for BT Halo customers. Buy TNT Sports Box Office or Sky Sport Box Office events on BT TV; Authorise purchases from BT Player Its not possible to do that on the Smart Hub 2, you would need to use a different router which supports a MAC address "whitelist", so only approved MAC addresses can connect. Sign in to My Account and then select Manage account and Settings & PINs to see the settings for your viewing PIN. ThatÕs why we include BT Parental Controls free with all our broadband packages. Type 192. Select an option that apply: it's too long. How do I turn off Smart set up on my BT Hub? Click Save. It uses a mobile signal to connect your devices until we've fixed the fault. BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT. Go to your Netflix player – if it’s a smart TV for instance you should have a “network setup” page or similar (you may need to consult the manual there) 6. 5. To manage your settings, you need to log on to your BT account online. Existing customer with a BT Hub. Amazon's Eero Pro 6 is a tri-band mesh Wi-Fi system that provides relatively good wireless coverage and doubles as a home automation hub. I've successfully been using groups on the My BT app to control all the devices in my house, as different age kids go to bed at different times. Click on the device from the list. Wi-Fi dead-zone killer; Superior Tri-Band Speed; Built-in smart hub. Press then go to (Settings) at the top right of Double bubble with this post as I have both an issue with my broadband contract and parental controls, but could only choose one category. 99 for the year, and adds more sophisticated functionality to both security and parental controls, the latter being quite basic and mainly manual without. Use your parental control PIN to control access to programmes with an age rating. In this case it was worth doing as it fixed the problem. This will give you access to the BT Home Hub’s settings screen. YouTube or site related to alcohol) my access is blocked with the message “site has been blocked by BT Parental Controls because the account holder has Light filters on”. 1. BT Sport; Mobile Plusnet Mobile; Sim only deals. Bolt-ons. Your payment PIN can be used to. The latest firmware for the SmartHub 2 is: v0. Use your parental control PIN to control access to programmes with an age rating. Plug the ethernet cable (which comes from the SmartHub 2 LAN port) into a Wireless Access Point like a TPLink wa901n (although ideally one that supports both 2. These filters will. It wasn't anything I could have done my end. With our Keep Connected Promise for Halo customers, we'll get you back online quickly if your broadband stops working. There is likely a data mismatch on the system that puts the controls on your broadband and we'll be able to get a case raised to get that looked into. Archive Staging. BT Broadband Parental Controls information Type of guide Broadband & Mobile networks Features and Benefits BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. BT Access Control lets you set times when certain devices on the network can't connect to the Internet. Help & supportI got BT Broadband set up last Tuesday. Our network reaches over 99% of the UK, so we've got you covered. This is interfering with our Windows Server 2019 DHCP. I receive emails saying they are ac. There are a range of filters to choose from to block content and usage. Sadly he has found out that by simply turning the smart hub off and on disables the parental controls giving full access. You may want to keep your Mini Hub plugged in to make. The Hub Manager is where you can change or view your Hub’s settings. . If you are not able to. YouÕve got smart dual-band wireless The BT Home Hub 5 uses Smart Wireless to connect to the best signal on either the 2. There are a range of filters to choose from to block content and usage. This happens even if you have removed or disabled the online parental controls with BT Homehubs as per our FAQ section. BT clearly takes online security seriously, with a three-pronged defence system – Parental Controls allow you to control what can be accessed online, Virus Protect covers up to 15 devices against harmful software and activity, and Web Protect offers warnings if you ever come across anything that seems fishy. . com, reset hub, phoned bt customer services, but nothing works. Plug the other end into one of the yellow ports in the back of your broadband hub. To get the fastest possible speed with the new Hub: unplug all your old broadband kit, including the old power plug, filters and Ethernet cables. BT clearly takes online security seriously, with a three-pronged defence system – Parental Controls allow you to control what can be accessed online, Virus Protect covers up to 15 devices against harmful software and activity, and Web Protect offers warnings if you ever come across anything that seems fishy. Help & supportBT Parental Controls. BT Broadband Parental Controls information Type of guide Broadband & Mobile networks Features and Benefits BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. There are two kinds of PIN for BT TV. Hub firmware version is v0. Low on minutes, data or texts? Just add one of our bolt-ons. Double bubble with this post as I have both an issue with my broadband contract and parental controls, but could only choose one category. Your Parental control PIN is set on each box. Once activated, all devices connected to your BT Hub will have content filtered to a restriction level that you set. It’s also important to consider installing anti-virus software and parental controls:I haven't enabled any type of parental controls. Parental controls leave search sites such as Google and Bing accessible. Enter your admin password. We upgraded from a BT hub 5 to a BT smart hub 6 and since then the parental controls don't seem to be working, not sure it this is just a coincidence. Once BT Web Protect is turned on, all devices using your home BT Broadband connection will be protected when you're on the internet. The new Wi-Fi Controls, which can be managed via the MyBT app or via the account settings on a browser, come as standard, for free, on the Smart Hub 2 and give parents or guardians greater control. The 'My Extras section is nowhere to be seen. Press then go to (Settings) at the top right of 1 month free, then £3. My new BT home hub 5 also arrived yesterday and parental controls don't work with that either. 5. Parental controls are just part of the way you can help keep your child safe online. BT Broadband . Hello, Currently my BT router blocks access to various miscellaneous sites even though parental control is off. Download Link - Direct Download, Instant Download. You may want to keep your Mini Hub plugged in to make. Flexible and affordable sim only deals with no contract. You’ll find it in Hub Manager or the My BT app if you’re on Smart Hub 2. It'll also work when you're out and about in the UK and you use your BT ID to log in to BT Wi-fi. I'll send you a. Type 192. or call 150 from an EE device. You can then set up your BT Smart Hub. Re: Whole Home Mini Disc Wifi Extenders and Parental control. Impressively, the TP-Link Deco X60’s close-range performance was better even than the Netgear Orbi WiFi 6, the Deco X60 beating its top download speed of 60. Alternatively, go to Parental Settings > Settings. Good morning, thank you for the response! I have full fibre 500 I do indeed have the digital voice phone however, the phone is never actually used as we have our mobiles so I’m not really bothered if it doesn’t support the. BT Parental Controls have been around for almost a decade, with customers having to actively choose whether to enable them when signing up for their broadband and setting up their Smart Hub. They are easily over come and are device specific. This is usually found in your mobile settings. 4GHz or 5GHz band, depending on. If you already have BT Broadband and wish to add parental controls to your hub, you can do this online using your My BT account. Here are some answers to help you. YouView from BT; TNT Sports on TV, Online player or App; TV Content including TNT Sports; Home phone & Mobile. Set good, strong passwords where you are able. But if you're having problems, you can try creating another wireless network by splitting your Hub's SSID. You can change it at any time. 5. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. If the MAC address is changed, then there would be no connection. These filters will. HI Josie. It can handle 1 Gigabit internet connection speeds, and has optimized traffic algorithms for gaming devices. 1. Flexible and affordable sim only deals with no contract. Plug in and switch on your Mini Hub and wait for it to connect to the 4G network; Follow the instructions in the Meet your Mini Hub booklet and take a look at these FAQs if you have any issues; Find the best signal location in your house - this is often near a window. I agree it would not be much use if it allowed devices to stay connected but. When i log ontoHi MysteryMan Whilst the Guest Wi-Fi does block anything illegal, it would not necessarily block what is deemed unsuitable. Let’s set up your TV Box and remote. There is obviously a software problem with the access controls on the new hub which has also been reported on other threads on the forum. 11ac. I have turned on and off my smart hub and also reset it several times over the months sinc. The Light, Moderate and Strict filter levels give a good range of pre-set options for families who want to set something up quickly, although. 3. It’s also important to consider installing anti-virus software and parental controls:Remember that parental control settings are only one part of online safety. As was previously mentioned you don’t need to switch off the firewall you just need to switch off the 5ghz network on the Smarthub. Download the app and connect it to your camera to: - get sound and motion alerts straight to your phone, so you’ll be the first to know when something happens. Hi there, I have been trying to set up parental controls. You’ll find it in Hub Manager or the My BT app if you’re on Smart Hub 2. Select Control wi-fi access for your devices to manage your screen time online. Bolt-ons. We regularly release software upgrades for our Hubs. A site is being blocked incorrectly by BT Parental Controls. 168. - see in the dark – the app comes with night vision. Parents can set filters that best suit their family’s needs from one of our 3 pre-defined filter levels – strict, moderate or light, or they can completely personalise the. BT Home Hub 4 and. Re: BT Hub Blocking Access to a Website. Smart Hub 2: available to BT Halo 2 customers who don’t already have one. BT Employee. One example is the Huawei connectivity checker on my phone which is required to successfully connect for a logon to take place when adding a new WiFi network. e. (Image credit: BT) BT has announced a new free update, called Wi-Fi Controls, that allows. There are three re-defined levels of restriction: Light, Moderate and Strict, but you can tailor these levels to your own requirements. Thanks. Select Quick Setup Wizard. The new BT Business Smart Hub 3 we installed keeps enabling DHCP every time a firmware update is installed. Add devices using the add button and scan to locate the device (it must me on). My BT is the easiest way to check your recent usage, view and pay your bills, get help when you need it and much more. No Removable password card BT Smart Hub. 4. When Parental Controls are enabled on the latest BT hub it stops the Amazon Firestick from accessing any live TV or catch-up TV, including BT iPlayer and ITVX. Home network (24 pages) Switch BT Home Hub Quick Start Manual. The GoHenry pocket money card is a smart solution for managing your child's money and giving money to children, through an allowance prepaid card. You have had too many unsuccessful attempts to login. The default PIN is 1234. 4GHz or 5GHz band, depending on. By using Broadband Backup, your BT Mobile parental controls will apply. BT Parental Controls help keep your children safe online. Click Change Settings next to BT Access Controls. Block or unblock various types of websites as well as specific websites. BT Parental Controls help keep your children safe online. I know you can get various parental control software for most devices but I. You can control some of the features your child can use and content they can access on speakers, Smart Displays, and Smart Clocks with Google Assistant parental controls. Use your parental control PIN to control access to programmes with an age rating. Scroll to ‘Choose what your kids can see online’ and click ‘Manage BT Parental Controls. In this case, contact the BOX support team at [email protected] I am having to reboot my home hub regualrly (on the advice of a BT team member on their helpline). 2. indd 4 05/06/2017 14:43 BT Hub's WPS button - the quickest way to connect to wi-fi > 4) Up-to-date software. - talk to your family with two-way audio. Find the best signal location in your house - this is often near a window. Its probably being blocked by parental controls or BT Web Protect. If you report a fault with your broadband, we'll send you a Mini Hub straight away at no extra cost. How can I report this? I have BT Parental Controls turned on, but search engine results and images are inappropriate - why aren't these blocked? BT Parental Controls isn't blocking YouTube videos that could be deemed inappropriate. . This seems same problem than many BT customers have posted here. I have tried restarting the hub etc but this does not make any difference. The parental controls set for your Smart Hub 2 will also apply for your Hybrid Connect. You will either need to wait and see if this is fixed with a software update sometime in the future or you do as was suggested in message 9 most o The premium is £5. Payment PIN help. Restarting the home hub gives you a new IP address, and once this is re-associated with your account, the site is blocked again. Parental Controls is free with your. Scroll down to find the option for Manage Your Extras. BT Parental Controls Help to keep your family safe online by filtering inappropriate content. There are a range of filters to choose from to block content and usage. From the app, click More then select Your wi-fi network. Find out how to fix any problems you might be having with BT Parental. The easiest way to access the BT Smart Hub Manager is to type 192. PArental controls: I changed a setting yesterday in bt parenatl controls and kids lost access to roblox. 5hrs trying to figure this out. BT Employee. However I kept waiting for it to come into effect and nothing. Low on minutes, data or texts? Just add one of our bolt-ons. 3. As part of the Parental Controls service, we have automatically enabled Google and Bing SafeSearch. They were working fine before. We would appreciate it if you could take a couple of. The Account Holder needs to set up and maintain this service. Received a shiny new smart hub two weeks ago. Open a new web browser on a device connected to your Hub and type 192. Follow these simple steps to permanently remove BT Parental Controls. BT is not responsible for any of the site categorisations – this is done by our 3rd party specialist vendor. On/off light control BT Smart Hub. 99/month. A site is being blocked incorrectly by BT Parental Controls. 1 4 Welcome to BT Broadband 3732 BT Smart Hub-A User Guide-SI v6 [2]. Hi My Parental controls are set and active but do not block any sites on any devises in the house. 168. The tool is quick and easy to set up and simple to manage. Bolt-ons. I am trying to override a blocked site but BT. Deco M9 Plus smart mesh WiFi system provides tri-band WiFi for homes up to 6500 sq. We'll pop your BT Smart Hub in the post and text you when your BT broadband is activated. 168. For new Full Fibre 900 with Halo 3 customers that sign up for 24 months, £83. How to turn off BT Home Hub Smart Setup. 1. Your Hub will be called something like BTHub6-ABCD. The default PIN is 1234. Find ‘Manage your extras’ towards the bottom of the page. Beware DNS setting override BT parental. Check the instructions that came with your router for how to do. For. I recently moved to a new hub (Smart Hub 2) & hoped that might help the situation, but it's still the same, al. 98. When I try to access certain websites (e. - BT Community. Look for “DNS SETTINGS” or something similar – it may be set to “AUTO”. Tried everything from firmware, resets, settings, ipv6 etc etc. BT access control is based on MAC and hostname. web browser will ask you if you want to activate any of your BT Extras, including BT Parental Controls. Put the box into the original mailing bag and seal with the sealing strip. Spent over an hour on the phone with helpful BT chap in Swansea, did 'shipping condition' reset to TV and reset hub (pinhole at the back), but no luck. BT Parental Controls allow you to restrict certain types of websites on. Low on minutes, data or texts? Just add one of our bolt-ons. To get the fastest possible speed with the new Hub: unplug all your old broadband kit, including the old power plug, filters and Ethernet cables. (13 pages) Switch BT Home Hub Quick Start Manual. This has been the case for at least 4 weeks. Parental Controls are set by default on the Min Hub. Free parental controls can be installed on smartphones, tablets and laptops to keep your kids safe when using these devices. Once activated, you will then be able to change your filter level to. The guarantee only applies when your Smart Hub 2. Set Access control feature enable to ‘yes’. Since moving house my BT parental controls are not working. Low on minutes, data or texts? Just add one of our bolt-ons. on 06-12-2021 09:56 AM. 35 BT Smart Controls | Support | Terms and Conditions | BT Smart Controls Version 1. You’ll find it in Hub Manager or the My BT app if you’re on Smart Hub 2. Our app alerts you when there’s. Help & support2. For BT Access Control to work you need to switch it on. Okay, so in the last few days if i try to access certain site, I get a blue screen telling me I can't because the account holder has enabled a light filter on parental controls. If you have no need of Digital Voice, then any router with a PPPoE capable WAN port ( all the mainstream makes and models) will be just fine. Ever since requesting the upgrade, NONE of the parental controls have worked including none of the excluded sites. Our guide tells you how to set up and use your hub, and also includes a troubleshooting section. Business-related Broadband. I have lost the feature to turn off Parental Controls temporarily (for one hour). Home setup, Wi-Fi & network discussions. 5. Home phone including Digital Voice; BT Mobile; Email. Do I need to g. Advanced parental controls: Creating and managing separate Wi-Fi networks has limitations around number of networks and. which is BT infinity and using the now tv app on xbox or pc. You have been temporarily locked out. 1. TV accepts this on manual, but still fails at gateway (tried 192. I have searched the FAQs but the advice does not match t. Archive Staging. To check if your Content Controls are active at any time, just repeat steps 1-5. ADSL/Copper broadband. 1. You can google how to do this. 31K subscribers. BT's Home Hub 5 is similar to the other home hub's in terms of features and design. The Account Holder needs to set up and maintain this service. Full Fibre 900 with Halo 3. • Control your Kids internet access with touch of a button. Flexible and affordable sim only deals with no contract. Parental control apps are no use what so ever. BT is not responsible for any of the site categorisations – this is done by our 3rd party specialist vendor. Can anyone tell me how to overcome this as w. The only solution I can see is unplugging and hiding the BT hub overnight but this is a pain to remember to connect it each morning. Home Broadband. The key features of BT Parental Controls: Here are some answers to help you. Use your parental control PIN to control access to programmes with an age rating. Our network reaches over 99% of the UK, so we've got you covered. Broadband. I've seen this happen before when a Fibre upgrade has been delayed and it is due to a mismatch with our system records. . BT Business Smart HubParental Controls not working. #1 parental controls for all your kids’ mobile devices. Switch BT Total Broadband Home Hub 3 User Manual And Troubleshooting. Hi Dave, Mine is working now. Email; Billing. . 168. You can get BT Parental Controls by accessing them through your My BT account. TV. Web Protect and Advanced Web Protect. If this works, restart all your devices and then connect them again. Click on the device from the list. BT Broadband guide Parental Controls information Type of guide Broadband & mobile networks Features and Benefits BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. We have gone from no sites being blocked even though the filter level was set at light, to now nearly all sites being blocked as it says we have strict filter level. Our network reaches over 99% of the UK, so we've got you covered. I have done so a number of tim. You could disable Wi-Fi on the home hub, and use a wireless access point instead, which has filtering. Manage everything from location tracking to. 254 into the address bar (where you normally type the internet address; there’s no need for or just type the number directly into the address bar). With a few taps you can see how much you’re using on your BT landline, broadband, TV and mobile, check your current broadband status and pay your bills quickly and easily. 11078-BT - I'm assuming this is the latest since I got the SH2 2 weeks ago Hi, I'm so sorry your parental controls have stopped working. Once activated, all devices connected to your BT Home Hub will have content filtered to your set filter level. Advanced parental controls: Creating and managing separate Wi-Fi networks has limitations around number of networks and. If you delete your account – your settings will be lost. Re: Parental Controls. ) How to open the Hub Manager. Low on minutes, data or texts? Just add one of our bolt-ons. Keith_Beddoe. I’ve since upgraded to a Ubiquiti kit. To find out how to use it, just click on the dropdown for your Hub. So, parental controls haven't worked since upgraded from copper to fibre and got a new Smart hub. When you set up your BT Hub for the first time, wireless is automatically switched on. Once activated, you will then be able to change your filter level to. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. To get the actual xbox console working with xbox live I had to change the DNS settings in the console to google DNS settings in the console settings. It’s easy to set up and manage, but included features. Help & supportParental controls and payment PINs About your PINs There are two PINs: one for parental control and one for payments in BT Player. The latest firmware for the SmartHub 2 is: v0. From reading all the Q’s about this on this forum and the B. Release the Reset button and wait for the Broadband light to glow green. Because people can access the internet through a supplied PC and personal devices (phones, tablets, laptops) coonnected over WiFi we want to control access to websites. 02. 1. . ALl access to facebook and all games were co. There are a range of filters to choose from to block content and usage. Parental control and payment PINs About your PINs There are two PINs: one for parental control and one for payments in BT Player. Your hub might need to update its software. Any changes in parental control settings results in email confirmation to BT account that settings have been changed - be it adding website to. When I login online it says Parental Controls are active, although they’re not! Hence my kids have access to anything (mind you,. . I've tried :BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. or call 08454 123 662 from any other device. Smart Hub 2 - switch on Wi- Fi Controls. Total Security: HomeCareTM provides personalized features, including Parental Controls, Antivirus, and Quality of Service (QoS)* to ensure a safer online experience. The Light level blocks pornography, obscene or. those boxes highlighted in red used to be IP addresses until about 40 minutes ago. . Once activated, all devices connected to your BT Hub will have content filtered to a restriction level that you set. . BT Access Control will block all incoming and outgoing Internet traffic to specific devices at the times you choose. Since I received this, I have had problems setting up parental controls for one of my daughter's laptop. Several issues though – have posted in another forum elsewhere re Access Control. Bills & Packages; BT Groups. . I have a brand new Smart Hub2 received this month after moving house. 02. Click on it and you will see a link to the parental control. I am not sure if my daughter has done something to her laptop to prevent me from setting time controls as she has some tech savvy f. All you need to know about your BT Business Smart Hub. i tried to change it back and it didn''t work. Choose apps to restrict. They have come together to produce these helpful video guides to help you to download and set-up the controls offered by your provider. Follow these easy steps to set up BT Parental Controls to block YouTube:Solved: Urgent please Help - How to set up parental contro. BT has launched BT Parental Controls to help protect children online, offering internet filters for. Scroll to the 'BT Parental Controls' section and click the Manage BT Parental Controls link. My family is growing up and I'm becoming more concernedI got BT Broadband set up last Tuesday. . BT Parental Controls have been around for almost a decade, with customers having to actively choose whether to enable them when signing up for their broadband and setting up their Smart Hub. To find out how to use it, just click on the dropdown for your Hub. Is a moderator able to help wi. 3MB/sec by a 10MB/sec margin, and its. The Parental Controls are slightly different in that you need to click. Bundle Price: $89. BT Broadband . 99 a month, or £53. Press ‘Enter’. I think the answer to this is going to be a big fat resounding, 'NO', but I'll ask anyway. Re: Cannot manage BT Parental Controls. Here’s our BT Smart Hub review. 5. It's free for all BT Broadband customers. More top tips include: Talking to your child. BT Fibre broadband. TP-Link Deco M9 Plus Whole Home Mesh Wi-Fi with Built-in Smart Home Hub, Up to 4500 sq ft Coverage, Works with Amazon Echo/Alexa, Wi-Fi Booster, Antivirus and Parental Controls, Pack of 2 £159. Tap the wheel icon in the upper lefthand corner to open the device’s settings. Message 2 of 8 Re: Parental controls Go to solution @JHill . 5. Help & supportOperating Temperature: 0℃~40℃ (32℉ ~104℉) Storage Temperature: -40℃~70℃ (-40℉ ~158℉) Operating Humidity: 10%~90% non-condensing. while BT customers require a BT Smart Hub 2.